Refund and Credits Policy

This version is governed by England and Wales law. Mandatory consumer and privacy protections in the country where you live remain protected.

Review the plan and price before generating. Free previews or free edits are labelled separately. A payment buys the pack or plan shown at checkout; your receipt records the verified amount and credits.

Failed paid generation requests are refunded automatically where a charge was taken. A failed request must not charge again simply because it is checked or retried. The credit history shows the refund. If a refund is missing, contact support with the ad and payment details. No automatic extra goodwill percentage is promised.

Purchased top up credits have no time based expiry. They remain in your account until spent or refunded. This does not guarantee continued account access after a lawful suspension or removal, and does not override statutory cash refund rights.

Unused current plan credits move into a carry over bucket at the next monthly renewal. Previous carried credits expire at the following renewal. Carried credits are used first, then current plan credits, then credits without time based expiry. Check Billing for your cycle and cancellation status.

Email support@mofano.ai with your account email, receipt number or payment reference, and what went wrong. We usually reply within one business day. We review duplicate charges, failed delivery, unauthorised payments and applicable consumer rights. Used credits or a change of taste do not automatically give a cash refund, but protected rights take priority.

Where applicable, EU and UK consumers have 14 days to withdraw from a distance purchase. At checkout we ask for your express request to receive credits immediately and acknowledgement about using them. For digital content, the right may end when supply begins only if all legal conditions, including consent, acknowledgement and confirmation, are met.

We do not treat an unchecked box, a visit or these Terms alone as consent to waive a right. Service contracts and other products may follow different rules. Your statutory rights remain protected. Contact support before using credits if you want to discuss cancellation.

Contact support so we can examine a payment problem. This does not stop you using a lawful bank dispute, chargeback, regulator or consumer remedy. We may investigate fraud and restrict misuse where the law allows.

Questions? support@mofano.ai

Material changes to Terms or Privacy appear in a notice in the app. Review the date and change log on each policy.