Refund Policy

At Mofano, we want every creator to feel they got real value from our platform. We're committed to a win-win relationship: you pay for the creative power you use, and if something on our end doesn't work as promised, we'll always make it right.

Mofano operates on a credit system. Each ad, video, image or asset generation consumes credits.

• Because credits are consumed in real time by AI generation (which costs us per request to compute providers), used credits are non-refundable.
• Unused credits within a subscription period are non-refundable but remain usable until your plan's expiration date.
• Subscription fees are non-refundable once the billing cycle has started, though you can cancel any time to prevent the next renewal.

We always make things right when the issue is on our end. You're eligible for credit compensation (not cash refund) in these cases:

• A generation fails due to a confirmed platform error (server downtime, broken model output, corrupted file delivery).
• The platform is unavailable for more than 4 consecutive hours during your billing period.
• A feature you paid for stops working and we cannot resolve it within 7 business days.
• You were charged twice for the same subscription cycle (double billing, we'll refund the duplicate to your original payment method).
• Unauthorized charges resulting from a verified security incident on our end.

Instead of cash refunds, we credit your account with bonus credits equal to or greater than the value lost, plus an additional 10% goodwill credit. This keeps you creating without interruption and often gives you more value than a refund.

Example: If 50 credits were lost to a failed generation, we'll restore 50 credits and add 5 bonus credits, 55 credits total.

• Change of mind after credits have been consumed.
• Dissatisfaction with AI-generated output quality. AI is creative and imperfect; we offer free regenerations and editing tools to refine results.
• Forgetting to cancel a subscription before renewal. We send reminder emails 3 days before billing.
• Violation of our Terms of Use leading to account suspension.

• Email support@mofano.ai within 14 days of the issue.
• Include your account email, the date and time of the incident, and any error screenshots.
• We aim to respond within 24 hours and resolve within 3 business days.

If you're in the EU or UK, you have a statutory 14-day right of withdrawal from new subscriptions, but this right is waived once you begin using credits, as our service is considered digital content delivered immediately with your consent. We'll always honour genuine statutory rights where they apply.

Please contact us before filing a chargeback with your bank. We can almost always resolve disputes faster than your bank can. Unwarranted chargebacks may result in account suspension.

Refunds, billing questions, or compensation requests: billing@mofano.ai